Frequently Asked Questions
Everything you may want to know before you apply. If your question is not here, our team is happy to help.
Complete the online application on our Apply for a Loan page with your personal, employment and loan details, attach the supporting documents requested and submit. You can also visit our office or call us and a consultant will guide you through it.
We offer personal loans, home loans, business loans, vehicle loans, education loans and medical loans. Each product page explains what it can be used for.
Our calculator uses the amount, term in months and annual interest rate you enter to estimate a monthly payment, total interest and total repayment in Rand. It is an estimate for planning only and excludes fees or other charges.
Processing time depends on the loan type and how complete your supporting documents are. Once your application is received it is marked as pending review and our team will contact you regarding next steps.
Commonly requested documents include an identification document, proof of address and proof of income such as recent payslips or bank statements. Additional documents may be requested depending on the loan type.
Yes. The application form is available on this website at any time and works on desktop, tablet and mobile devices.
Call 087 078 2653, 065 745 1100 (Head Office) or 015 633 40 44, or email customercare@diphasweng.co.za. Our hours are Monday to Sunday, 8:00 AM to 8:00 PM.
All official telephone numbers, our email address and our physical address are listed on the Contact Us page and in the footer of every page.
No. Submitting an application means it has been received and is pending review. Approval and final terms are confirmed only after assessment.